Check integration health and reconnect

See whether Shopify, Meta, Google Ads and Klaviyo are syncing, read the warnings Fabrik Analytics shows, and reconnect a platform that has stopped.

4 min readUpdated 7 October 2026

Each connection can stop for reasons outside Fabrik Analytics: a password change, a person leaving who approved the connection, a permission removed in Meta or Google, or an app uninstalled. Fabrik Analytics shows where this has happened and offers the right button to fix it.

Before you start

Anyone who can open the brand's Settings, Integrations can see the statuses. Reconnecting needs the Manage integrations permission (agency staff and client owners have it).
The Sync health table on Intelligence, Data trust needs a plan that includes Intelligence.

Check the Integrations page

Open the brand, then Settings, Integrations.
The header shows how many platforms are connected, such as "4 of 6 connected".
Each row shows the platform, Connected or Not connected, the account, and the last sync time.
A red line under a row shows the latest sync's error. A progress bar shows a sync in progress.
Sync history, at the foot of the page, lists the latest 20 runs with Platform, Status, Rows, Started and Error.

Warnings you may see

Warning	What it means	What to do
Shopify connection needs attention	Shopify refused the stored access	Open Fabrik Analytics from Apps in your Shopify admin and approve anything Shopify asks for
Shopify permissions out of date	A new permission is waiting	Open Fabrik Analytics from Apps in your Shopify admin and approve it
Google sync is paused / Klaviyo sync is paused	Access was revoked, expired or lost a permission	Click Reconnect Google or Reconnect Klaviyo
Meta needs the brand's own connection / Google needs the brand's own connection	The brand used its agency's connection and no longer works with that agency	Connect your own account on that row
Reconnect Klaviyo to grant new permissions	An older Klaviyo connection lacks lists and segments	Click Reconnect Klaviyo
Klaviyo was disconnected from your Klaviyo account	The app was removed in Klaviyo or its access ran out	Click Reconnect Klaviyo

Check Sync health on Data trust

Open the brand, then Intelligence, Data trust.
Find Sync health. Platforms needing attention are listed first.
State reads Syncing, Late, Paused, Off or Not synced yet. Last completed is the last sync that worked; Last tried is the last attempt.
Note explains a stopped connection, for example "The connection expired; reconnect it in Settings, Integrations".

Agency staff can see every client's setup at once on Clients, Setup and health.

Reconnect a platform

Open Settings, Integrations and click the platform's row.
Click the reconnect button: Reconnect Meta, Reconnect Google or Reconnect Klaviyo.
Approve the access in the platform's own screen.
You return to Fabrik Analytics. The warning clears once the next sync succeeds.

Shopify is reconnected from Shopify itself: open Fabrik Analytics from Apps in your Shopify admin and approve anything Shopify asks for. See Approve new permissions in Shopify.

Troubleshooting

Status Stuck in Sync history: the run has shown Running for over 10 minutes. It is usually cleared automatically. If a new sync says it is already in progress, use Force restart from the message.
"Sync history could not be loaded": a problem reading the history, not a sign syncing stopped. Click Try again.
"Sync health could not be read": the same, for the Data trust table.

If a platform keeps failing after reconnecting, email support@fabrik.ae with the brand, the platform and the error text.

Frequently asked questions

Where can I see if everything is syncing?

On the brand's Settings, Integrations page each platform shows its status, last sync time and any error. On plans that include Intelligence, Intelligence, Data trust has a Sync health table with every platform's last completed sync.

What does Late mean in Sync health?

The platform has not completed a sync for more than 26 hours. Every platform normally syncs at least daily, so a late one needs a look.

What does Paused mean?

Syncing stopped because access was revoked, the connection expired or a permission is missing. Retrying will not help. Reconnect the platform and everything missed since it stopped is filled in automatically.

Does reconnecting delete my data?

No. Reconnecting renews Fabrik Analytics' access. Everything already imported stays, and missing days are filled in.

Why does the Error column in Sync history say None but the platform still looks wrong?

A run can finish without an error and still bring no new data, for example when the platform reported nothing. Check the platform's own account, then email support@fabrik.ae with the brand and platform.

Who gets told when a connection breaks?

When Klaviyo is disconnected or uninstalled, the brand's owners are told by email and in the bell. Other connections show their warnings on the Integrations page.