Connect your Shopify store

Connecting Shopify is the first step for every brand. It brings in your orders, products, customers and stock, and it is what every sales figure in Fabrik Analytics is built from. Meta, Google Ads, Klaviyo and the pixel all build on it.

Before you start

• You need to be able to install apps on the Shopify store (the store owner, or a staff account allowed to install apps).
• Connecting Shopify is available on every plan, including Free.

Connect the store

A store is connected in one way only: by installing Fabrik Analytics from the Shopify App Store.

1. Open the Fabrik Analytics listing on the Shopify App Store and install it.
2. Shopify shows the permissions Fabrik Analytics asks for. Approve them.
3. Shopify sends you to Fabrik Analytics. If you are new, create your account there. If you already have a login, sign in to Fabrik Analytics in the same browser before you install: the store then joins your brand as soon as Shopify sends you back, and if that brand has no store yet, it is the one the store joins.

See Install Fabrik Analytics from the Shopify App Store for each screen you may see on the way.

What you will see

• On Settings, Integrations, the Shopify row shows Connected with the note "Installed via the Fabrik Shopify app".
• Your Home shows Loading your last 12 months, with each platform's progress, while history loads newest first. See How is my history loaded?

After the first load, new orders arrive within moments through Shopify's order notifications, and Fabrik Analytics also checks the store regularly to catch anything missed.

Reconnecting

If the Integrations page shows Shopify connection needs attention or Shopify permissions out of date, open Fabrik Analytics from Apps in your Shopify admin. Shopify shows anything waiting for approval. Nothing already imported is lost.

Troubleshooting

• "Store connected" with a note that your account does not have access: the store is already linked to a workspace your login cannot see. Ask the workspace owner, or your agency, to invite you.
• The store does not appear under your brand after installing: you were signed out when Shopify sent you back. If the sign-up page is still open, sign in to Fabrik Analytics in a new tab, then reload the sign-up page. Otherwise email support@fabrik.ae with your store name and the email you sign in with.

If the connection still fails, email support@fabrik.ae with your store name and the message you see.