Skip to content
Help centre

Read the brand Dashboard

What every tile, chart and card on a brand's Dashboard means, how to change the period and comparison, and what the Live page shows today.

4 min readUpdated 7 October 2026

The Dashboard is the brand's measurement page. Pick any period and a comparison, and it answers: are we on track, is it profitable, what drove it, what is selling, and what is about to stop. Findings and lists of changes live on Intelligence and Home, not here.

Before you start

  • You need a role that can view the dashboard.
  • Sales figures need Shopify connected. Sessions and conversion need the Fabrik pixel. Ad figures need Meta or Google Ads.
  • On the Free plan the Dashboard shows the last 30 days. Some cards are locked on lower plans and say so where they sit.

Step by step: choose a period and comparison

  1. Open the brand and choose Dashboard, then Overview.
  2. Open the date control at the top right. Choose a preset (Today, Yesterday, Last 7 days, Last 30 days, Last 90 days, This week, This month, This quarter, This year, Last week, Last month, Last quarter, Last year, and the financial year options when a financial year is set) or type or pick your own dates.
  3. Under Compare, choose Previous period, Previous month, Year-over-year, Average of the same weekday (8 weeks) or No comparison.
  4. A preset applies straight away. For your own dates or a new comparison, choose Apply. Weeks run Monday to Sunday.
  5. Use the currency control to show figures in another currency where the brand has more than one.

What you will see

The trend

A full-width chart of whichever tile you last chose, with the comparison as a second line. When a monthly target applies it adds the target pace (for example "Target pace, £2,000 a day") and the projected finish. Markers above the chart show changes from the timeline; switch them with Changes on. Each chart can switch to a table.

Eight tiles

TileWhat it counts
Net sales (or your default)Gross sales less discounts and returns
CM3Profit after cost of goods, variable costs and ad spend
MER %Ad spend as a share of net sales and shipping. Lower is better
New customer CPAAd spend divided by new customers
SessionsVisits the Fabrik pixel recorded
Conversion rateSessions with a purchase as a share of sessions
AOVGross sales divided by orders
OrdersOrders placed in the period

Each tile shows its change on the comparison and a small line. Choose a tile to put it on the trend chart.

Cards below

  • By channel: net sales by channel on Fabrik's own attribution, against each channel's ad spend. Opens Paid Media.
  • By market: sales by delivery country, with each market's verdict where one is given. Opens Markets.
  • Top products: this period against the last, with net sales, units and sell-through.
  • Key sizes sold out: sizes of products that matter which have sold out, with Open in Intelligence.
  • Where the money went: one row of the P&L from net sales and shipping, through cost of goods, gross profit, fees and variable costs and CM2, to ad spend and CM3. Opens the P&L.

Below these are the department walls (Revenue and margins, Products, Customers, Analytics, Marketing, Email and SMS), each heading linking to its own page.

The Live page

Choose Live in the Dashboard's strip. It shows today only and refreshes every minute: Sessions by hour, today against last week, Today, from product view to purchase, Sessions by channel today, Recent events and Latest orders. It needs the pixel; without it you see "No pixel data yet" and a Set up pixel button.

Troubleshooting

  • "Daily figures failed to load": the chart is not drawn rather than drawn wrong. Refresh the page.
  • A tile says Could not load: the period's totals failed. Try again in a moment.
  • Older dates look empty on a new brand: history is still importing. Home shows its progress.

Frequently asked questions

Why is the first tile Gross sales and not Net sales?

The first tile and the chart start on the brand's Dashboard headline figure, which can be Net sales, Net sales + shipping or Gross sales. It is set in Settings, Financial.

Why do MER and New customer CPA say No ad platform connected?

Both need ad spend. Connect Meta or Google Ads in Settings, Integrations and they fill in after the first sync.

Why are Sessions and Conversion rate empty?

They come from the Fabrik pixel on your store, not from Shopify. If the tile says No pixel sessions recorded, set up the pixel in Settings, Tracking.

When do I see a target on a tile?

Only when the period is a whole month or a month to date that starts on the 1st, and a target is set for that month. The tile then shows your pace, and the chart draws the target line and the projected finish.

What is Average of the same weekday (8 weeks)?

A comparison only the Dashboard offers. Each day is compared with the average of the same weekday over the previous eight weeks, which is useful for a single day such as Today or Yesterday.

Why is the profit row locked?

The row of P&L figures needs a plan that includes the P&L. The card shows which plan adds it and, if you manage billing, a button to upgrade.

Does the Live page use the period I picked?

No. Live always shows today, by the hour, and refreshes itself every minute.

Still need help?

Email us with a link to the page you were on and what you expected to see. A screenshot helps us answer first time.

support@fabrik.ae