Install Fabrik Analytics from the Shopify App Store

Installing from the Shopify App Store is how a store connects to Fabrik Analytics. Shopify connects your store first; then you create your Fabrik Analytics login and land in a short setup.

Before you start

• You need to be able to install apps on the Shopify store (the store owner, or a staff account with permission to install apps).
• The sign-up page fills in your store's own email address. You can keep it or use another: the install belongs to whoever finishes it in that browser.
• If you already have a Fabrik Analytics login, sign in to it in this browser before you install.
• If your company already uses Fabrik Analytics, ask its owner to invite you instead.

Step by step

1. Open Fabrik Analytics on the Shopify App Store and choose install.
2. Shopify shows the permissions Fabrik Analytics asks for, including your full order history. Approve them.
3. Shopify sends you to Fabrik Analytics. For a store new to Fabrik Analytics, your brand is made at this point and you see the sign-up page, headed Create your brand account, with a Store connected box naming your store.
4. Enter your Full Name, Email and Password (at least 12 characters, with upper and lower case letters and a number), then choose Create free account. Or choose Continue with Google. By creating an account you agree to the Terms of service and Privacy policy linked under the button.
5. If you see Check your email, open the email we sent and click the link. Resend email sends it again.
6. You arrive in the setup wizard. Because your store is already connected, it opens on Pixel & Tracking. Follow Finish the setup wizard.

If you were already signed in when Shopify sent you back, there is no form: the store is attached to your login and the wizard opens straight away.

Other screens you may see

Successfully connected: the store is already linked to a workspace you can see, for example when you open the app again from your Shopify admin. After a moment you see "Taking you to your workspace" and you go to setup, if it is unfinished, or to your brand.

Store connected with a warning icon, saying the store "is connected to a Fabrik workspace your account doesn't have access to yet": another workspace already holds this store. Ask its owner to invite you.

Store installed, finish setup: the store was installed but not attached to a workspace. Choose Sign in to Fabrik Analytics or Create an account. If it keeps appearing, email support@fabrik.ae.

If you are signed out on the first two screens, you see Sign in to Fabrik Analytics and Create an account. Creating a new account for a store another workspace already holds sends that workspace's owner a request to let you in, and you see Awaiting approval until they decide.

What you will see

• New orders start arriving from the moment the app is installed. Older orders wait until you finish setup.
• After setup your brand opens on Home, with Loading your last 12 months and a Getting set up checklist.

Troubleshooting

I already have a login, but Shopify sent me to the sign-up form: keep that tab open. Sign in to Fabrik Analytics in a new tab, then come back to the sign-up tab and reload it. The store is attached to your login and setup opens. Do not use the sign-in links on the sign-up page itself for this, as they leave the store behind.

"An account already exists": the email you entered already has a login. Follow the step above: sign in in a new tab, then reload the sign-up tab. Reset password sends a reset link if you have forgotten it.

"This install link has expired or is not valid": the install took too long or was opened twice. Open Fabrik Analytics again from Apps in your Shopify admin.

"We could not save the connection to your Shopify store": open Fabrik Analytics again from Apps in your Shopify admin.

"We couldn't find your brand workspace yet" after confirming your email: choose Try again. If it keeps failing, email support@fabrik.ae with your store name.