Plans and billing
What each plan includes, free trials, changing plan, paying by card, invoices and failed payments.
- What does each plan include?The brand and agency plans side by side, what each one adds, how history and seats differ, and where to see today's prices.
- Your plan from trial to renewalThe whole journey of a paid plan in one place, from the free trial and checkout to card changes, renewals, failed payments, cancelling and Free.
- Start or change a planHow to buy a plan at checkout, move up or down to another plan, and what happens to your bill when you switch part way through a period.
- Add or update a cardAdd a payment card, replace an expiring one, or change the billing name, email and tax ID on your invoices, all through Stripe's secure page.
- Find your invoices and receiptsWhere your Fabrik Analytics invoices live, how to download a PDF, what each invoice status means and which emails you receive after each payment.
- How does the free trial work?The 14-day Pro trial starts when setup is finished or when you check out, whichever comes first. One trial per brand, agency or portfolio.
- What happens when a payment fails?How automatic retries work, the emails and notices you will see, the final notice, and what moving to Free means if payment cannot be collected.
- Cancel a planEnd your paid plan at the end of the period you paid for, what Free keeps afterwards, and how to come back to a paid plan later.
- Is my plan covered by my agency or portfolio?When an agency or a portfolio's Enterprise plan pays for your brand, there is nothing to buy. Here is how to tell and what happens to your own plan.
- Put a group of brands on one Enterprise planHow Enterprise covers every brand in a portfolio with one bill, how each brand is counted by its online sales, and how to buy it at checkout.
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