Troubleshooting
Missing data, figures that look wrong, locked features and sync errors.
- Why do my figures not match Shopify?The usual reasons a sales figure in Fabrik Analytics differs from Shopify Analytics: filters, returns, tax, gift cards, time zone and sync timing.
- Why is data missing for recent days?What to check when yesterday or today looks empty or low, or a sync has failed: how often each platform syncs, late updates, paused connections and errors.
- Why does Meta or Google need its own connection?If your brand used its agency's Meta or Google Ads connection and has left that agency, connect your own accounts so syncing carries on.
- Why is a page locked?What the lock icon and a message such as Intelligence is in Pro mean, what your plan includes, and how to upgrade or ask the right person.
- Why does Klaviyo say reconnect?The three Klaviyo notices, what each one means for your data, and how to reconnect before your stored Klaviyo data is due to be deleted.
- Why does the pixel show no traffic?What to check when the Website page shows no sessions or Tracking says no events: the data processing agreement, the web pixel, consent and permissions.
Still need help?
Email us with a link to the page you were on and what you expected to see. A screenshot helps us answer first time.