Find your invoices and receipts
Where your Fabrik Analytics invoices live, how to download a PDF, what each invoice status means and which emails you receive after each payment.
3 min readUpdated 7 October 2026
Every invoice for your Fabrik Analytics plan is listed at the bottom of the Billing page, with a link to view it online and a PDF to download.
Before you start
- You need to manage billing for the workspace: the Client Owner on a brand, or the owner, a director or the CFO on an agency.
- Invoices appear once the first payment is taken. Before that the list reads No invoices yet.
- These are your plan invoices from Fabrik Analytics. If an agency manages your brand, its own invoices to you for its services are separate.
Step by step
- Open the menu under your name and choose Billing. In a brand you can also use Settings, then Billing. For a portfolio's Enterprise plan, open the portfolio, then Settings, Billing.
- Scroll to Invoices: "Every invoice raised for this workspace."
- Find the invoice by its number, date or period.
- Under Links, choose the open-in-new-tab icon to view the invoice online, or the download icon to save the PDF.
What you will see
| Column | What it shows |
|---|---|
| Invoice | Stripe's invoice number |
| Date | The day it was paid, or raised if not paid yet |
| Period | The plan period the invoice covers |
| Status | paid, open, uncollectible, void or draft |
| Amount | What was paid, or what is due |
| Links | View the invoice, and download its PDF |
What the statuses mean:
- paid: settled in full.
- open: raised and waiting for payment, usually because a card payment failed and Stripe is retrying.
- uncollectible: Stripe stopped trying to collect it.
- void: cancelled; nothing is owed.
- draft: not finalised yet.
Emails you receive
- Receipt: after each payment, with the amount, the invoice number and a link to the invoice and its PDF.
- Your plan renewed: at each renewal, with what was taken and the next payment date.
- Refund: when money is returned to your card. Refunds reach your card in 5 to 10 working days.
These go to the billing email on file and to the people who manage billing. A payment of nothing (for example the start of a trial) sends no receipt.
Troubleshooting
- "Invoices could not be loaded": the list could not be read, which is not the same as having no invoices. Choose Try again.
- An invoice shows open: a payment has not gone through. Check the notice on the Card and billing details card and update your card. See What happens when a payment fails?.
- You need an invoice re-issued to a different company name: change Billed to through Manage card and details for future invoices, and email support@fabrik.ae about past ones.