Cancel a plan

End your paid plan at the end of the period you paid for, what Free keeps afterwards, and how to come back to a paid plan later.

4 min readUpdated 7 October 2026

You can end a paid plan at any time from the Billing page. It runs to the end of the period you have paid for, then the workspace moves to Free. Nothing is deleted.

Before you start

You need to manage billing: the Client Owner on a brand, or the owner, a director or the CFO on an agency.
A brand whose plan is covered by its agency or by a portfolio's Enterprise plan has nothing to cancel.
If you only want a cheaper plan, move down instead. See Start or change a plan.

Step by step

Open the menu under your name and choose Billing. In a brand you can also use Settings, then Billing.
On the Your plan card, choose End paid plan. (You can also choose Move to Free on the Free card under Plans.)
A confirmation asks End the paid plan? and explains: "It runs to the end of the period you paid for. Then the workspace moves to Free with 30 days of history; data keeps importing and nothing is deleted."
Choose End at period end.

What you will see

A message: "The plan will end. It runs to the end of the period you paid for, then the workspace moves to Free."
Your plan shows a Cancelling badge and Ends with the date. End paid plan disappears.
An email, "Plan cancelled for {name}", with the date the plan stays open until.
On that date, a second email: "Your {plan} plan has ended".

What Free keeps

For a brand, Free keeps:

a 30-day dashboard;
your integrations and tracking, so data keeps importing;
a team of two.

Features outside Free, such as Intelligence and the P&L, lock with a small padlock. Nothing is removed from the database, so choosing a plan again opens your full history straight away.

An agency moves to the free agency plan, which allows one client. Its plan stops covering its clients from that date, so each client brand goes back to its own plan.

A portfolio's Enterprise plan

The portfolio's Billing page has no end button. To end an Enterprise plan bought at checkout, email support@fabrik.ae from the portfolio owner's address. The owners receive "Enterprise plan cancelled for {portfolio}" with the date it covers its brands until; after that each brand goes back to its own plan.

Coming back

Open Billing.
Choose Choose {plan name} on the plan you want and complete checkout.

You can choose a plan again at any time. Before the end date, choosing a different plan switches to it and the cancellation no longer applies. There is no second free trial for a workspace that has already had one.

Troubleshooting

An error says the plan could not be cancelled: nothing changed. Try again, and if it keeps failing email support@fabrik.ae with the message.
There is no End paid plan button: you are not paying for a plan (for example you are on a trial, on Free, or your plan is covered), or the plan is already cancelling.
You want to keep the same plan after cancelling: email support@fabrik.ae before the end date and we will help.

Frequently asked questions

Do I get a refund for the rest of the period when I cancel?

No refund is needed because the plan keeps running to the end of the period you paid for. You keep everything until then, and no further charge is taken.

Is my data deleted when the paid plan ends?

No. Nothing is deleted and your data keeps importing. Free shows the last 30 days, and your full history opens again if you choose a plan later.

What happens to an agency's clients when its plan ends?

The agency moves to the free agency plan, which allows one client. Its plan no longer covers its clients, so each brand goes back to its own plan, which is Free unless it has a trial or a plan of its own.

Can I undo a cancellation?

There is no undo button. Choosing a different plan before the end date keeps you paying on that plan instead. To keep the same plan, email support@fabrik.ae before the end date.

Can I come back to a paid plan later?

Yes. Choose a plan from the Billing page at any time. There is no second free trial, so the first charge is taken at checkout.

How do I delete my account completely?

Ending a paid plan does not delete anything. To remove a login or a brand and its data altogether, email support@fabrik.ae from the address you sign in with.

My agency manages my brand. Can I cancel?

There is nothing for you to cancel. Your agency's plan covers your brand. If the engagement ends, your agency offboards the brand and billing passes to you.