Start or change a plan

You choose and change plans on the Billing page. Payment is taken by Stripe, our payment provider, in a secure checkout that opens inside the page.

Before you start

• You need to manage billing for the workspace. On a brand that is the Client Owner. On an agency it is the owner, a director or the CFO.
• A brand whose plan is covered by its agency or by a portfolio's Enterprise plan has no plans to choose, and checkout refuses it. See Is my plan covered by my agency or portfolio?.
• Have a card ready. You enter it in checkout.

Start a plan

1. Open the menu under your name and choose Billing. In a brand you can also go to Settings, then Billing.
2. In Plans, choose Monthly or Annual, 2 months free, and your currency: GBP, USD or AED.
3. On the plan you want, choose Choose {plan name}, for example Choose Pro. Compare every feature opens a full comparison first if you want it.
4. A Checkout window opens. Enter your card, billing details and, if you have one, your tax ID, then confirm. Any tax due is added at checkout.
5. When you return to the page you see "Payment received: Your plan updates here within a minute, as Stripe confirms it."

You can also start from a lock elsewhere in the app. Choosing Upgrade to {plan name} on a locked feature takes you to Billing with that plan's checkout already open.

Enterprise for a single brand

A brand can choose Enterprise at checkout too. The price counts the brand by its online sales over the last 12 months: once, and once more for every further £10M. Any count beyond what Enterprise includes is billed as extra brands on the same bill. For a group of brands, see Put a group of brands on one Enterprise plan.

Agency plans

Agency Studio and Agency Scale are bought the same way from the agency's Billing page and come with a free trial the first time. If the agency already has more clients than the plan includes, the extra clients are on the bill from the first invoice. Agency Enterprise is agreed with Fabrik: choose Talk to us.

Move up or down while you are paying

1. On the Billing page, choose Change plan on the Your plan card, or scroll to Plans.
2. Choose Choose {plan name} on the plan you want. You can pick monthly or annual here.
3. A confirmation asks Move to {plan name}? and says how you will be billed, for example "Billed monthly in GBP".
4. Choose Move to {plan name}.

Your current plan changes at once. You do not go through checkout again and you never pay for two plans. A message confirms "Moved to {plan name}".

Move to Free

On the Free card choose Move to Free. This ends your paid plan at the end of the period you have paid for. See Cancel a plan.

What you will see

• Your plan shows the new plan's name with an Active badge (or Trial during a trial), its price, and Renews (or First charge) with the date.
• You receive "Your {plan} plan has started", or "Your plan is now {plan}" after a move up or down.
• After a move up, your next invoice carries a part-period charge for the rest of the current period. After a move down, anything not in the new plan locks. Nothing is deleted.

Troubleshooting

• "Couldn't change the plan": the switch did not go through and nothing changed. The message under it says why.
• The message says you are billed in another currency: change the currency switch in Plans to the one you already pay in and choose the plan again.
• "This workspace is already on {plan}": you chose the plan you are on.
• Checkout is refused because the brand's plan is covered: your agency or portfolio already pays for this brand. There is nothing to buy.
• "{plan} is agreed with Fabrik for each customer": that plan is not sold at checkout. Choose Talk to us.
• The plan did not change after paying: Stripe can take up to a minute to confirm. Refresh the page. If it still shows the old plan after a few minutes, email support@fabrik.ae.