Why is a page locked?
What the lock icon and a message such as Intelligence is in Pro mean, what your plan includes, and how to upgrade or ask the right person.
3 min readUpdated 7 October 2026
Fabrik Analytics plans include different features. When a page or part of a page is not in your brand's plan, it is locked rather than hidden, so you can see what is available and how to get it.
What you will see
- In the menu: a small lock icon beside the page name.
- On the page: a panel with a title such as "Intelligence is in Pro", a short description of the feature, the plan's starting price, and either an Upgrade to button or a line telling you who to ask.
- Inside a page: a single block may be locked with the same panel while the rest of the page works.
- Shorter history: on Free, dashboards and reports show the last 30 days. Date ranges reaching further back are shortened to what the plan includes.
The plan names and prices on the lock come from the same plan list as the Billing page and the website, so they always agree.
Who sees locks
- Brand users see locks for features their brand's plan does not include.
- Agency staff never see brand locks.
- A brand covered by its agency's plan or by a portfolio's Enterprise plan never sees a lock.
Always open, on every plan
Integrations, Tracking, Team, Notifications and Billing. You can always connect your platforms, invite your team and change your plan.
Unlock it
If you can manage billing
- On the lock, click Upgrade to followed by the plan name (or See plans).
- The Billing page opens with that plan selected.
- Follow checkout. When payment is confirmed, the lock is removed.
Client owners, and agency owners, directors and finance roles, can manage billing.
If you cannot
The lock says Ask followed by a name, or "your account owner", "the portfolio's owner" or "your agency's owner", "to upgrade to" the plan. Contact them directly. Fabrik Analytics has no in-app messaging.
Locked data is not deleted
History older than your plan's window is kept, and upgrading shows it again.
Troubleshooting
- "Not included in this plan" with no plan named: none of the plans you can choose includes this feature. Email support@fabrik.ae to talk about options.
- A whole brand page is locked after your agency stopped working with you: brands leaving an agency move to their own plan, with Pro features kept for a short grace period, then Free. Choose a plan on the brand's Billing page.
- You see "You don't have permission to view this page." This is your role, not your plan. Ask your account owner for access.