Remove someone's access

When someone no longer needs to see your brand, remove their access straight away. How depends on how they see the brand, and the right-hand side of their row in the Team list tells you which applies.

Before you start

• You need Manage users on the brand. Client Owners have it by default. Agency staff who manage users can do this on any client they work on.
• Every client user can see the list. Only people who manage users see the remove controls.

Step by step

1. Open your brand. Client users go to Settings, Team. Agency staff go to the client's Account, Access.
2. Find the person. Use the search box, the views Everyone, Agency staff, Client users and Invited, or the Access through filter.
3. Look at the right of their row and follow the matching case below.

Remove access

The person was given this brand by name and has other ways in, or other brands. Choose Remove access, then confirm in Remove access to your brand.

The confirmation says what they keep, for example "They still see" the brand "through the" portfolio. If they keep nothing, it says they "can no longer open" the brand. Their login stays.

Remove user

This brand is the person's home brand and the only one they use. Choose Remove user, then confirm in Remove this user? with Remove user. This deletes their login permanently and cannot be undone.

At the moment only the agency's owner can complete this. Anyone else, Client Owners and agency directors included, sees "Admin access required" and nothing is removed. In that case ask your agency's owner, or email support@fabrik.ae with the person's email address and we will remove the login for you.

Through the portfolio

They see the brand because they are a member of a portfolio it belongs to. They are removed on the portfolio's Access page by the portfolio's agency. Agency staff see a link, Managed on the portfolio. See Portfolios and who can see them.

Home client

This is the brand they belong to, and they see other brands too, so their login stays. Agency staff change it on the person's user page with Change on their user page. Client users should ask their agency.

Through the connection

Agency staff see your brand through the agency's connection and cannot be removed one by one. Their access ends when the connection ends, for example when your brand is offboarded. Agency staff who leave the agency lose access through the agency's leaver checklist. See Run joiner and leaver checklists.

Cancel an invitation

On a row under Invitations, choose Revoke. The link stops working at once and the seat is freed.

What you will see

• A message such as "Sam Lee no longer has" your brand "by name", or "Sam Lee has been removed".
• The person disappears from the list, or stays with the other routes they still have.
• Seats are freed straight away.

Troubleshooting

"Nothing was removed. It may have changed since this page loaded, or your role cannot manage this client's users.": reload the page and check the row again.

"Admin access required": see Remove user above.

The person still sees the brand: check the list again. They may see it another way, through a portfolio or because they are agency staff.