Invite someone who already has a login
Why inviting an address that already uses Fabrik Analytics gives access at once with no new sign-up, and why their role has to match the one you choose.
2 min readUpdated 7 October 2026
When you invite an email address that already has a Fabrik Analytics login, no invitation link is made. The person is given access straight away, keeps their own login, and gets an email telling them.
Before you start
- You need the same rights as for any invitation: Manage users on the brand (Client Owners by default), or, for a portfolio, being its Portfolio owner or one of its agency's staff who manage users.
- Know their current role. A person holds one client role for every brand they see, and an invitation never changes it.
Step by step
- Invite them as usual: Settings, Team, Invite a client user on a brand (agency staff: Account, Access), or Invite on a portfolio's Access page.
- Fill in their name and email address, and choose the Role they already hold.
- Choose Send Invitation.
What you will see
- "They already had a login, so they can see" your brand "now", and "They sign in with the login they already have. No invitation link is needed."
- They appear in your list straight away, not under Invitations.
- They receive "You now have access to" your brand, with a Sign in button, and a notification in the bell.
For a portfolio, they become a member with the portfolio role you chose and see every active brand in it.
Troubleshooting
"This person already has a login as" a role, "so invite them as" that role: choose that role, or use another email address. To change their role, ask your agency: staff change it on the person's user page.
"This person works for an agency on Fabrik Analytics.": agency staff are never given clients by invitation.
"This login already has access without a client role": the login was set up some other way. Email support@fabrik.ae.
"All N seats on the X plan are in use": free a seat or move to a bigger plan, then try again.