Set notification defaults for a brand, portfolio or agency
Choose which emails and in-app notifications people at a brand, portfolio or agency get by default, including an agency's defaults for clients.
3 min readUpdated 7 October 2026
Each brand, portfolio and agency has notification defaults: which emails and in-app notifications people there receive unless they have chosen for themselves. Setting good defaults means new people get the right messages from day one.
Before you start
Who can change the defaults:
| Workspace | Who can change them |
|---|---|
| Agency | The agency's owner and directors |
| Brand | Agency staff who can set up the brand, or the owner of a brand run without an agency |
| Portfolio | The portfolio's agency staff, or its owner where they may edit portfolio settings |
Everyone else who can open the page sees the defaults read only. Notification settings are never locked by plan.
Step by step: brand or portfolio defaults
- Open the brand (or portfolio) and choose Settings, Notifications.
- Read the line at the top: it says these are defaults for everyone who has not chosen for themselves.
- Find the notification in its group, for example Reports or Alerts.
- Switch the Email or In app switch on or off. A message confirms the notification is now on or off by default.
- To start again, select Reset to standard defaults.
Step by step: agency defaults and defaults for clients
- In the agency, open Settings, Notifications.
- The page has two parts:
- Your agency (shown with the agency's name): the agency's own notifications, such as its plan, its people and clients joining or leaving.
- Defaults for your clients: reports, Klaviyo, high-value orders and access requests. These apply to every client the agency manages, unless a brand sets its own.
- Switch each Email or In app setting as needed.
The columns
- Email: sent by email. Optional emails carry a link at the foot to stop receiving them.
- In app: shown in the bell in the app, for the notifications that support it.
- Slack: where the notification posts today, if anywhere, with a link to the setting that chooses the channel. Change the channel there, not here.
Not sent in a column means the notification is never sent that way. Account and security emails are not listed: as the page says, they always go.
What you will see
- Your change applies straight away to everyone at the workspace who has not set their own preference.
- A person's own choices, made in My profile, Notifications, always win over these defaults.
- On a brand or portfolio whose plan is paid by the agency or through a portfolio, a note explains that plan and payment emails go there instead.
Troubleshooting
- "Only the people who manage this workspace's settings can change these." Ask the agency owner or the brand's owner.
- "Notifications could not be read": select Try again. If it repeats, email support@fabrik.ae.
- Someone still gets an email you switched off. They have chosen to receive it in their own settings, or it is a mandatory email such as a payment failure sent to billing contacts.